In case of your puppy develops any un-treatable life-threatening defect or death occurs by heart, organ, genetic defect, please send initial vet exams and a picture of the puppy deceased. When making a claim, we require you to send us a copy of all of your initial vet exams and your permission to speak with your vet. Please note that canine distemper and canine coronavirus symptoms must be reported to us by your vet in the first 15 days of receiving your puppy (incubation period) to be eligible for the health guarantee .
Please feed your puppy properly to prevent Hypoglycemia/low blood sugar.
We properly treat all puppies with Parasites however, parasites are not covered in our guarantee as they are common in all puppies and easily treatable.
We will gladly replace your puppy under reasonable circumstances however, we are not responsible for any vet bills.